Frequently Asked Questions

Here are some of the most frequently asked questions about our services, designed to give you clear and simple answers.

Contact us here if your question isn’t listed.

  • We proudly support participants across the South East Melbourne suburbs, including Narre Warren, Berwick, Cranbourne, Dandenong, Hallam, Pakenham, Hampton Park, and surrounding areas. If you’re nearby but unsure whether we service your location, feel free to contact us — our team is always happy to help 

  • Our supports are available to people of all ages and abilities living with a disability — including those with physical, intellectual, or sensory needs. We also support families and carers to ensure everyone feels guided and confident throughout their NDIS journey.

  • Getting started is simple! You can contact us directly through our website enquiry form, by phone, or by email. We’ll arrange a friendly conversation to understand your goals and discuss how our supports can best meet your needs. From there, we’ll help you create a tailored support plan and match you with the right team member.

  • Yes, we offer safe and reliable transport to help participants attend appointments, community programs, social outings, or errands. Our vehicles are maintained to a high standard, and our support workers ensure every trip is comfortable and stress-free.

  • Yes. RM Guided Supports strictly follows the NDIS Pricing Arrangements and Price Limits set by the National Disability Insurance Agency (NDIA). This ensures transparency, fairness, and compliance across all our services. We believe participants should always receive quality support at the correct and regulated rate.

  • We’re a family-grown team built on compassion, trust, and genuine care. RM Guided Supports began from a personal understanding of what real support should feel like — and we’ve grown a passionate team who share the same beliefs. Every participant is treated as part of our extended family, and every service is delivered with heart, respect, and purpose.

  • We follow all NDIS Practice Standards and implement ongoing training for our team to maintain the highest level of safety and professionalism. Feedback is always welcomed — we continuously improve our services to ensure participants feel secure, supported, and valued.